Warranty

All products purchased from Zera D’or are covered by the statutory warranty. In addition, we provide a standard 1-year warranty on our watches and a 1-year warranty on our jewelry.

If a product is received broken or damaged (not caused by the customer), the buyer must notify us immediately. The warranty covers most common manufacturing and material defects, typically including damage to the movement, glass, or watch case.

What the warranty does not cover:

• Damage caused by water or fire (we recommend avoiding contact with water)

• Damage resulting from negligence or improper use, such as dropping or scratching

• Damage caused by unauthorized repairs or modifications by a third party without prior approval from Zera D’or

• Battery replacement, even if required during the warranty period

• Normal wear and tear, such as discoloration, scratches, or other signs of regular use

Warranty Process:
We will carefully inspect the product and provide further instructions.

If your watch is damaged in a way that is covered under our warranty, you will receive a free return label to send the product back. You can also contact our customer service team at info@zera-dor.com for assistance.

To ensure a smooth process, please include the following information when contacting us:

• Full Name

• Order Number

• Photos of the defective product